Acne Studios Greene Street

Smaller than it looks, thanks to clever mirrors. V friendly staff

I bought a pair of jeans on a Friday and Kyle was very helpful. I needed them shortened so I had them done with their "in-house" tailor. I was promised that they'll be ready by the following Wednesday at 2pm - which is written on the pick-up slip. I leave the paper bag with my original receipt.

Wednesday comes, I call around 1130am to make sure that the jeans are ready. They said I should come at 2pm and it will be ready. I get there at 3:40pm and I wait for 10minutes. The first girl tells me that "it's being packed together w the other alterations and it should get here in 10minutes - if not, she will go there and grab it herself as its only 2 blocks away." I wait for another 10minutes and another girl comes and tells me that it's done and she is sending one of the employees to pick it up. I wait for another 10minutes and nothing shows up. Finally, another girl comes to me and tells me the horrific news "they're being done right now and it should be ready in 15minutes or less" "it's 3 blocks away if you want to pick them up there - it's called *&* cleaners on grand street - you can't miss it. "

my point is that I'm really disappointed as I had to pay $5 to have it done and the wait was such an inconvenience as I have a whole day planned out. I ended up going to the tailor myself and as I got there, it was folded and was just sitting on the counter, no paper bag no plastic no nothing. Why spend hundreds of dollars on jeans when it would just be treated this way? In the end, I got my jeans, without any receipt whatsoever. It's really unprofessional for such a luxury brand. Overall experience? Not luxury at all.

Minimalistic and beautiful store. Acne Studio never fails to disappoint with well made and in style clothing.

You are looking at a Designer store where doesn't give a refund. (WTF?)

This place doesn't give a refund. Who in the world expects to not being able to get a refund from a designer store in soho? They say they told me at time of purchase, but they didn't and insist they won't do refund, and the store manager, Brittain Sullivan, says, "The store credit doesn't expire for seven years and I'm sure you will find one you like." I don't f***in live here, and do I even get interest on that seven f***in years? no? then I want my cash back!

HORRIBLE customer service.

This store is a beautiful retail space. I love the overall minimal Acne style. Each season I feel like I see one or two pieces that I just HAVE to have.

The price point is up there but the denim is their most affordable item I'd say.

One issue I had was that I had bought a parka, and after three or for wears, the button broke on the pocket. Thankfully, after contacting them, they were more than willing to offer repairs!