Absolute Comfort Inc

I have been dealing with Absolute Comfort for over10 years, as old as my home . While having to start from scratch there are too many things to worry about. Thankfully for this Co.! From owner down to whoever answers phone , I never had to worry about a single thing. All products & workmanship are top notch. I had to call maybe twice & my problems went away that day. Works right, priced right . Shop here LAST.

Absolutely terrible. They first came out in June to fix the AC, was told it would take a day, every day for over two weeks we were told "tomorrow" and seemingly no progress was made and when we asked for a specific date they were vague and irritated. The ac finally worked for 4 days, then we have to call them back out, again something we were told would be resolved in 1 day took a week and every day we checked in "worst case scenario" would be the following day. Then finally they say yesterday, but instead take another job then insist first thing today they'll take care of it they guarantee 10am I had to call today (it's 2pm) to remind them to come out. Its been a nightmare. They have either not been honest about a reasonable time frame, are not dependable or simply lazy. Do not use them. Awful experience.

In October 2010 the owner came out on a Saturday. He promised me that his technicians would install a new furnace and a new Goodman central air conditioning unit in "three" days. "Three days turned into one week. Initially he received half of the cost ($4250) at the start of the job. 6 days later he wanted the other half ($4250) without finishing the job. I told him he would receive the rest of the money when the job was done. On April 26, 2011 we had a very unusual hot day. When I turned the A/C unit on, it didn't. After calling and hagling to have a technician come out the next day, a technician shows up and checks the A/C system. The technician then tells me that the system was not fully charged with refrigerant so he charges the system and of course the A/C unit works well the 2011 season. This year (2012) has been unseasonably warm and I have had to use the A/C in the house without problem until yesterday, June 10, 2012. Turns out that the system has a refrigerant leak on a system that is not even two years old. When I called Absolute (mis) Comfort and spoke to Lori, she tells me that since I did not purchase a service contract I would have to pay $135.00 plus parts to recharge the system. Don't use do business with this company. The owner promises you the world but never delivers. Tomorrow I am contacting the better business bureau and the attorney general's office consumer affairs division for assistance in resolving this issue.

The gentleman was pushing us to purchase a new A/C, possibly because they sell the same brand as our A/C, although our AC is under warranty.

And we paid $140 for an initial visit!

Prospective customers should look on Service Magic or Angie's List for a different vendor, not Absolute (dis)Comfort.