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It was a pleasure to participate in the customer service training. As a teacher I am very well versed in numerous training and teaching styles. The instructor did an excellent job of keeping everyone highly engaged via a very interactive program. The use of visuals, interactive exercises and audio helped reinforce each of the lessons.
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Totally inspirational. Mark is a completely modest but bright individual that teaches while learning from his clients. He encourages the conversation and pinpoints every single critical area for a latter revision. When the time is given, he listens to reasons and gives his observations, leading and persuading the the client to focus on change, making him feel comfortable and realizing the need for it and bringing state-of-the-art solutions. I would definitely recommend Mark to anyone seeking for a top level consultant.
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