A1 Grand Auto Body

Person on the phone "Pete" was very rude. Really aggressive. Probably why his business is going down hill.

After my car accident, I decided to get my car towed here since it was

very close to where I was living and a relative had a previously good
experience with A-1 several years ago. From the start, the owner-
Brian, was manipulating and "preyed" on my situation. I was at A-1
less than an hour after being in a car accident, were the airbags went
off and I was still upset. During this initial meeting, he had me sign
paperwork but did not give me a copy (nor would he later provide me
with copies when requested). He assured me that the car was an "easy
fix" and could be ready within days. However, he started ordering
parts and doing work on my car before it was assessed through my
insurance company. After the assessment he told me he "worked" with
the appraiser to ensure my car was a total loss so that I would
receive more money from them. He would then fix the car and we would
be all set. Brian failed to mention that once a far is a total loss,
it changes the way it is insured and can make it difficult to sell.
Brian never asked if I still had payments left (which I did) and when
he found out, he began upset stating "if he had known" he would have
never gone this route and what not. His story about my car was always

changing it went from how he started work on it when he didn't and how
he made a deal with my insurance company to raise the amount of money
the car was totaled for so it would be in my benefit.

After discussing the accident with our insurance company, it was
agreed that the car needed to be taken out of the body shop, as he was
becoming difficult to deal with. I attempted to get my belongings from
the car one evening but after waiting 45+ minutes, his staff refused
my request to see my car. The following day he told me "that wasn't
true" and continued to lie about where he was and what was going on
with my car. My insurance company had to pay him to release the car
and is now bringing him to court in order to retrieve that money back.
I do not recommend this auto shop to anyone due to their dishonesty and lack of professionalism.