A-1 International Courier Services

Amazon get your act together. In your attempt to cutting corners You cut to deep with your retaining the service of such an undependable low rated
operation. They are not good at all. They supposedly delivered a package that i did not receive ? Supposedly with a signature that clearly stated signature ? WT F is this ? i"m pissed, long as you don't try and charge me for this gross irresponsibility. You really dropped the ball. I didn't to give any star because it not deserving. Goodbye.

I wish I could give 0 stars. I am extremely disappointed with A-1 International as a delivery service. I was offered Free 1-Day Shipping, which I accepted. The next day, I received a phone call with a voicemail, which I called back exactly one minute later. I was met with a dead-end line, similar to a fax machine. The second day, I got another call with a voicemail that the delivery truck had been outside my apartment complex and that they couldn't stop, so they had to leave since I was not outside to meet them. I have never dealt with this type of service before, since most delivery services in the area know that for an apartment complex, you have to ring the doorbell of the appropriate apartment. I was home both days at the time of the "attempted deliveries," and was never aware that a delivery truck had been outside. I was only notified once the truck had left that they had been there. This is awful customer service and a horrendous way to do business. I am extremely upset that Amazon trusts this delivery company in the first place.

Horrible. Worst delivery company. Said "attempted delivery" when no one showed up. They didn't even try to deliver. Wasted my time with the representive on the phone. Couldn't do anything to help with the situation but say "will attempt delivery again tomorrow". They told me "no one answered the door and tried to call me" then went and said "they couldn't get into the building". Lies after lies. Hopefully this is the last time with garbage A-1 International. Stick with UPS, FedEx, or USPS. HORRIBLE AND NO HELP !!!

This is insane. I ordered something a month ago and it had a delayed delivery date to June 22nd. No update since then (it is now July 6th) and no way to contact anyone to find out what happened.

This is hands down the worst company in existence. A pure delivery nightmare! I wish google would allow me to post this review with 0 stars because that's what they deserve. I also wish I had more hands so I can give them 4 thumbs down.

Please allow me to outline how difficult it has been to receive my 1-day amazon delivery from A1.

Day 1 - attempted delivery at 2:23pm
o Contacted A1 to request delivery in the evening run. Request was confirmed.

Day 2 – attempted delivery at 2:39pm
o Even though the evening delivery run was requested and confirmed, package was still delivered in the wrong run.
o Contacted A1 again, was assured delivery would go out in evening run the next day.

Day 3 – attempted delivery at 12:29pm
o Once again, even though the evening delivery run was requested and confirmed, package was still delivered in the wrong run.
o Contacted A1 again, was informed my package was in the evening run and not sure why there was a deliveryman at my door in the afternoon.
o Later received an online notification that there was a delivery attempted at 6:10pm. I was home at this time and there was no delivery attempted.
o Contacted A1 again, was informed that my package was not in the evening run even though only hours prior to this, I was told that it was in the evening run.
o A1 assured me that their supervisor has stepped in and is guaranteeing that the package will be in the evening run the next day.

Day 4 – no delivery attempted.
o Once again, even though I was guaranteed the package would arrive, it did not. Instead of being sent in the wrong run this time, the package just never showed up and continued to say online that it will arrive by 9pm until the next day.

Day 5 - finally the package is delivered in the right run but A1 still finds a way to mess it up!
o Although the package was finally delivered in the right run, the tracking information continued to say the package was expected to be delivered the day prior by 9pm. Tried contacting A1 on the phone but no one was there to answer. So I was in the dark as to what to expect in terms of delivery time or they even delivered on Saturdays. It was not until 4:19pm that the tracking information was finally updated to say that the package was out for delivery. At this point it was too late and I was unable to get home in time before the delivery was attempted at 7:39pm.

Day 6 - they tried to send my delivery back to amazon. Contacted A1 furiously and they've re-routed the package to my office after arguing with the supervisor on the phone.

Day 7 - no delivery arrived at my office.

Day 8 is tomorrow, the saga continues. I'll probably never get this package but I really hope I do.