365 Fitness

I disliked their customer service not the place itself. I bought a Groupon access to the gym to be valid, as the ad said, for 90 days since the moment you first present the Groupon. That would have given me time until about mid April. To my surprise I was told upon presenting the Groupon that because of new ownership the gym will accept such already sold and paid for Groupons until a set date of March 15. I wanted to go more but then I realised life does get in the way sometimes and thus...I wouldn't be able to use my access because of the ....time I was given that was denying basically the online ad. I contacted Groupon, they don't do much, act like robots, because they earn money by running ads apparently even if the ads are deceitful and it was brought to Groupon's atention. The said they gave my phone to the gym, and I said that it passed more than 2 weeks and no one contacted me.Still no one contacted me from the gym (why would I be given different story at the entrance than what I paid for?) I liked the place and I would have continued to go there had it would have been for this unprofessional situation recently.

I honestly love this place, the workers all know me, I have friendly conversations with them, I go at 5-6 times a week. With the new renovation happening, I know they will clean this place up and make it look great im excited to see the changes.

My experience at 360 fitness has been the opposite of what I have read. I purchased a martial arts membership which included my gym membership. I am happy! I am learning from some of the top martial arts instructor's in the world Renzo Gracie BJJ and am utilizing the free weight area for strength and conditioning. The place is very busy and has a good and serious vibe.

Despite the terrible reviews, I decided to give 365 Fitness a shot. Explicitly, due to their hours. After having my membership for about a couple of months now here are my observations/review:

- A lot of the machines, cardio and weights alike, are old and falling apart. I sometimes fear that I am going to get hurt on a lot of the machines due to them being poorly maintained. Elliptical machines are shaky. Some weight machines have a harsh/non-fluid motion to them. Pins and clips (I'm not sure what they are called exactly) for the weight machines are sometimes non-existent and you have to go looking around for one. The machines are also quite filthy and could really use a good scrubbing. A sponge and some Fantastik would do wonders and isn't difficult. I almost feel compelled to bring my own and do it myself.

- Both the male and female steam rooms have been out of service for weeks.

- I don't know about the women's shower situation, but the men's shower 1) badly needs to be power washed and cleaned more often 2) the water temperature knobs on ALL of the showers are broken. It's a crapshoot when it comes to getting hot water. Sometimes I can shower there, sometimes after trying for 15 minutes and having sub-arctic temperature water spewing out I give up. The men's locker room itself really needs to be cleaned more often in general.

- They have one scale in the entire place. I personally don't care, but if you didn't want anyone to see how much you weigh, you are out of luck. It's right at the top of the stairs in the middle of all of the weight machines. Why they don't have scales in the locker rooms is beyond me.

- On the rare occasion that they have towels available the towels are pretty gross. Torn and stained. They were washed, but I have encountered a couple of blood stained ones. Pretty disgusting nonetheless.

I've never used any of the classes/MMA/free weight section/pool so I am unable to report on those.

From reading prior reviews, apparently, they have been talking about and hyping up an overhaul and upgrade of the entire facility for a long time now. It looks like they have been claiming that they are "in the process" for nearly a couple of years now.

On a positive note, the staff seems pretty friendly and if you go at night you'll essentially have the place to yourself.

I'm not sure how any of the other gyms are in the area, but if you can make it to the more limited gym hours elsewhere I would recommend doing so.

I just called to complain about the services and the condition of the gym that I pay $26.95 a month for. A couple months back my son cracked his tooth on faulty piece of equipment. 365 Stepped up and did the right thing by taking a report and reimbursing the dentist bill. Unfortunately it stops there. Promises made over a year ago about renovations to the gym are still not completed. When I started to complain, I was told the "NEW" tread mills were coming in tomorrow.....I guess he was trying to shut me up. Long story short, he said that I can cancel my son's membership after I pay two more months of service. He had no problem losing a good paying customer. Great customer service.......NOT.