24 Hour Fitness

Very nice gym, the classes are great, upgraded equipment.

0 Stars. This place is a joke; we came from a real 24 hour fitness in San Diego. This place is the ugly step child of 24 hour fitness. When we signed up in March (pre-"remodel") for what they claim was going to be a super sport. We were told they were getting all new equipment and there would be no downtime/closures. The manager told us that all of the equipment would be identical to the other 24 hour fitness facilities. The gym closed for over 2 weeks where we were told we wouldn't be reimbursed because they were allowing us to go to the Springfield location on Rt 22. We joined this gym because it was local and traveling on Rt 22 during rush hour to go to the gym before/after work is ridiculous.

When the "remodel" was complete, it was mostly cosmetic besides swapping out the cardio equipment and re-arranging machines. The cable equipment was still half broken, the attachments were no where to be found, all of the free weights were the old Bally's equipment. For their "grand opening", they had temporary signs still covering the Bally's signs which were still up. They tried to have a second grand opening since the first one was a bust.

When trying to finally cancel my membership after moving out of town, I called up to cancel and was told that I couldn't cancel over the phone; I had to come to the facility to cancel with a manager. We took a trip on a Saturday specifically to the facility to handle canceling our membership to find out there are no managers working on the weekends. I was told the only days/times a manager is on site is from Monday - Friday from 10am - 5pm. I've never in my life been to such a poorly run facility.

Ultimately, I had to call corporate to cancel which took over an hour due to heavy wait times. I explained to them how poorly managed this facility is. They could not believe that there wasn't a manager on site at least every day.

Don't waste your money.

Not sure why the other reviews are so bad. This is a very nice location and the staff has been great. I live in CO but travel here for work almost every week. The equipment is in good shape, my only complaint is the Dumbbells are a little out of order and some seem to be missing. Other than that it's a nice place to work out.

Great Gym , BAD corporate service , they promise to help reduce your rate and then they lie ending up charge your bank a higher rate , once you call to figure things out they so unwilling to help and all they do is cancel members out, whatever their loss , LA fitness here I come ...

This place is a dump. Equipment is old and always broken. Weight selector pins are always missing from machines, rendering them unusable. The equipment looks like they have never been cleaned. Weights are never re-racked, so be prepared to remove hundreds of pounds of weight from machines equipment you want to use. On top of all this, they charge 3x more then other gyms in the area. Waiting for the LA Fitness across the street to open…