PS/MS 114 (27Q114)

We wanted to update you on the work that the Division of Instructional and Information Technology (DIIT) has been doing to support schools, students, and families.

SupportHub
DIIT has launched SupportHub Opens in a new browser tab , a new one-stop location for students, families, and staff to get tech support and answers to frequently asked questions. For technical questions that cannot be answered using the self-serve information and guidance, the system allows users to sign in, create, submit, and track a ticket.
Families can sign in with their NYC Schools Account Opens in a new browser tab . The site is available in all nine DOE languages.
 
SupportHub also has the first-ever DOE Education Virtual Assistant (EVA), a chatbot that helps staff and families. Of course, the Help Desk is still available by phone at 718-935-5100.


Devices for Students 
We remain committed to providing a learning device to any child who needs one, and since March 2020 we have distributed 500,000 centrally purchased LTE-enabled iPads and 150,000 LTE-enabled Chromebooks for use by students. Additionally, this past fall we distributed over 25,000 hot spots to schools to be paired with Wi-Fi-enabled school-purchased devices. We now have additional iPads in stock and will soon have additional Chromebooks to respond to additional requests for devices to be loaned to students.  If your child is currently not assigned a device and is in need of one, please contact Ms. Luciano (Parent Coordinator).


NYCSA
We encourage all of your families to sign up for a New York City School Account Opens in a new browser tab  (NYCSA). Recent updates to NYCSA allow families to stay even more connected to your students' progress. You can now update your emergency contact information, complete the COVID-19 testing consent form (with other forms to come), and reset your child’s DOE account password Opens in a new browser tab . Families can use your NYCSA account credentials to sign in to the newly launched SupportHub Opens in a new browser tab .